ConnectedSolutions Program | Massachusetts
Leverage rebates and incentives to reduce your cost to acquire backup power.
What Is the ConnectedSolutions program?
ConnectedSolutions is a grid services program in New England that enables customers to contribute to a greener, more resilient power grid by sharing stored energy and helping utilities offset peak demand. During the hot summer months, ensuring a safe, reliable supply of electricity to the community is essential. Battery storage systems can help—while also offering backup power to your home in the event of power outages. When you enroll a qualifying battery system in ConnectedSolutions, homeowners can earn incentives each year by allowing your power supplier to discharge your battery during periods of peak demand. It’s a great way to earn incentives, while helping reduce pollution and keep electricity costs down. Customers of National Grid, Eversource and Cape Light Compact are eligible to participate.
ConnectedSolutions is also available in Rhode Island.
Program Incentives
Ongoing Performance Incentives
You can earn incentives based on your battery system’s average kilowatt (kW) discharge over the course of all of the season’s peak demand events
$275 / kW
Standard Residential Customers
Additional Optional Incentives
Customers can apply for a 0% HEAT Loan for the cost of the battery system with no down payment and a $25,000 lifetime cap per account number.
The reward rate is locked in place for the first 5 summers the customer is enrolled in ConnectedSolutions.
ConnectedSolutions+ Limited Time Incentive
Customers in select National Grid communities across Massachusetts can now earn extra rewards for helping manage energy demand in the summer. With options available for both residential and business customers, you can participate in a way that works for you and start earning rewards.
Receive up to $7,500* for the installation of a battery storage system, plus earn up to $400/kW performed.**
*Must start interconnection process by 12/31/26 and enroll in CS+ by 12/31/28.
** Incentive amounts, performance rates, and enrollment deadlines vary by community. Contact our team to confirm the offer available at your address.
ConnectedSolutions
Summer peak savings with a lighter dispatch commitment
- 📍Available anywhere in Massachusetts
- 💰$0 upfront incentive
- ⚡Up to 60 events per summer
- 📅Season runs June 1 – Sept 30
- ⏳3 hours maximum per event
- 🕐Dispatch window 3:00 PM – 8:00 PM
ConnectedSolutions+
Cash up front, a higher rate, and a wider dispatch window
- 📍Select National Grid communities only
- 🎉Up to $7,500 upfront incentive
- ⚡Up to 100 events per summer
- 📅Season runs June 1 – Sept 30
- ⏳3 hours maximum per event
- 🕐Dispatch window 9:00 AM – 9:00 PM
💡 Which tier is right for you? ConnectedSolutions+ pays a higher per-kW rate and adds an upfront incentive, but it is only available in select National Grid communities and allows more frequent dispatch across a wider daily window. Standard ConnectedSolutions is open to eligible customers anywhere in Massachusetts. Incentive amounts, performance rates, and enrollment deadlines for ConnectedSolutions+ vary by community; "up to" figures reflect the highest available offer. Both tiers cap events at 3 hours and always preserve backup reserve for your home.
How to Participate
- Select a Fortress Power approved installer to install your system. Customers are eligible to apply for a HEAT Loan for the equipment and labor costs associated with installing a battery storage system.
- Your system is installed with a qualifying Fortress Power battery, inverter, and Guardian device.
- After the installation is complete, enroll in the ConnectedSolution program. Your installer will work with you on enrolling, or you can enroll using the Fortress Power EnergyBroker program application.
- ConnectedSolutions and your utility provider confirm your battery is operating correctly.
- Incentive payments for summer performance will be made in October, November, or December of each year, and will be paid by your utility provider.
How the Program Works Once Your System is Installed
System Monitoring
The battery storage system needs to be installed in a location with an internet service so ConnectedSolutions and your utility provider can monitor your system. The Guardian Gateway or Dongle is required to program communications. You can see the same information using the Fortress Power Owner App.
Battery Dispatch
An active dispatch event takes stored energy from the battery and puts it into the grid. Active events may occur any day during the summer season on non-holidays (June 1 – September 30) within the dispatch window of 3:00 PM and 8:00 PM, and are expected to happen 30-60 times. The standard event duration will last no more than 3 hours.
Eligibility
- National Grid, Eversource or Cape Light Compact Customers
- May not use the battery system for any controls other than providing backup power for the customer’s premises.
- Have a reliable internet connection
- Own the following hardware:
Fortress Power Envy Inverters
Fortress Power eForce Batteries
Fortress Power eBoost Batteries
Fortress Power eFlex MAX Batteries
Fortress Power eVault MAX Batteries
Common Questions About the ConnectedSolutions Program in Massachusetts
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